Answers to all your questions in one place

General Questions

How do I book your removal services?

Booking is easy! You can call us directly or use our online booking form on the website.

What areas do you cover for removals?

We cover any area within the M25. Here’s an example of some areas we cover:

Barking and Dagenham
City of London (not a London borough)
City of Westminster
Hammersmith and Fulham
Kensington and Chelsea
Kingston upon Thames
Richmond upon Thames
Tower Hamlets
Waltham Forest

Is there a cancellation fee?

Our refund policy for postponing or canceling includes the following charges based on the notice period:

  • More than 5 working days before the removal: No charge.
  • Between 2 and 5 working days inclusive: Up to 50% of the removal charge.
  • Within 48 hours of the move: 100% of the removal charge. Additionally, we offer a Cancellation/Postponement Waiver that, if purchased in advance, waives these charges. To qualify, written notice of cancellation or postponement must be received by 17:00 hours on the preceding working day before services commence. This waiver covers only one cancellation or postponement. For further details, please contact us.

Pricing and Quotes

How do you determine the cost of a move?

The cost is based on factors like distance, volume, and additional services. Use our online booking form for to get an estimate.

Are there any hidden fees?

No, we believe in transparent pricing. The quote provided is inclusive of all costs.

Services Offered

What services do you provide besides removals?

Besides removals, we offer a range of services, including packing, gardening, and furniture assembly. Check our services page for a comprehensive list.

Do you provide packing materials?

Yes, we offer professional packing materials as part of our packing services. You can also purchase packing materials separately if you prefer to pack yourself.

Is storage available for short-term use?

Yes, we provide secure short-term and long-term storage solutions.

Moving Process

What is the typical moving process?

Our moving process involves an initial consultation, packing (if opted for), transportation, unloading, and settling in. For a detailed overview, check our house removals and commercial removals page.


Can I assist with the move?

Yes, your assistance is welcomed. Whether it’s coordinating details or helping with specific tasks, your involvement is encouraged.

Do you disassemble and reassemble furniture?

Yes, we offer furniture disassembly and reassembly as an add-on service.


Safety and Insurance

Are my belongings insured during the move?

Yes, we provide insurance coverage for your belongings during the move. Our team is trained to prioritise the safety of your items.


How do you ensure the safety of my items?

We ensure safety through careful packing, secure transportation, and adherence to industry best practices.

What happens in case of damage during the move?

In the rare event of damage, we have a claims process in place. Our customer support will guide you through the necessary steps to address any concerns.


Contact and Support

How can I reach your customer support?

You can reach our customer support team at admin@frankieeeremovals.com or 07958 057151. We are here to assist you.


What are your working hours?

Our working hours are Monday to Saturday from 8 am to 9 pm. We are closed on Sundays.

Is there a dedicated point of contact for my move?

Yes, once you book our services, you will be assigned a dedicated point of contact who will assist you throughout the entire moving process.