Answers to all your questions in one place
General Questions
Booking is easy! You can call us directly or use our online booking form on the website.
We cover any area within the M25. Here’s an example of some areas we cover:
Barking and Dagenham
Barnet
Bexley
Brent
Bromley
Camden
City of London (not a London borough)
City of Westminster
Croydon
Ealing
Enfield
Greenwich
Hackney
Hammersmith and Fulham
Haringey
Harrow
Havering
Hillingdon
Hounslow
Islington
Kensington and Chelsea
Kingston upon Thames
Lambeth
Lewisham
Merton
Newham
Redbridge
Richmond upon Thames
Southwark
Sutton
Tower Hamlets
Waltham Forest
Wandsworth
Our refund policy for postponing or canceling includes the following charges based on the notice period:
- More than 5 working days before the removal: No charge.
- Between 2 and 5 working days inclusive: Up to 50% of the removal charge.
- Within 48 hours of the move: 100% of the removal charge. Additionally, we offer a Cancellation/Postponement Waiver that, if purchased in advance, waives these charges. To qualify, written notice of cancellation or postponement must be received by 17:00 hours on the preceding working day before services commence. This waiver covers only one cancellation or postponement. For further details, please contact us.
Pricing and Quotes
The cost is based on factors like distance, volume, and additional services. Use our online booking form for to get an estimate.
No, we believe in transparent pricing. The quote provided is inclusive of all costs.
Services Offered
Besides removals, we offer a range of services, including packing, gardening, and furniture assembly. Check our services page for a comprehensive list.
Yes, we offer professional packing materials as part of our packing services. You can also purchase packing materials separately if you prefer to pack yourself.
Yes, we provide secure short-term and long-term storage solutions.
Moving Process
Our moving process involves an initial consultation, packing (if opted for), transportation, unloading, and settling in. For a detailed overview, check our house removals and commercial removals page.
Yes, your assistance is welcomed. Whether it’s coordinating details or helping with specific tasks, your involvement is encouraged.
Yes, we offer furniture disassembly and reassembly as an add-on service.
Safety and Insurance
Yes, we provide insurance coverage for your belongings during the move. Our team is trained to prioritise the safety of your items.
We ensure safety through careful packing, secure transportation, and adherence to industry best practices.
In the rare event of damage, we have a claims process in place. Our customer support will guide you through the necessary steps to address any concerns.
Contact and Support
You can reach our customer support team at admin@frankieeeremovals.com or . We are here to assist you.
Our working hours are Monday to Saturday from 8 am to 9 pm. We are closed on Sundays.
Yes, once you book our services, you will be assigned a dedicated point of contact who will assist you throughout the entire moving process.